General house rules

GENERAL HOUSE RULES

1. The vacation home is suitable for max. 10 people:

  • The maximum number of 10 people can in no case be exceeded, if you do so we have the right to deny you immediate access to our complex.
  • It is not permitted to allow other visitors access to the complex if they have not paid and therefore not booked. Only the guests who have passed on the guest list at the time of booking are allowed in. In case of doubt, this will be checked and accounted for, or access will be denied immediately if exceeded.
  • The minimum age for renting a vacation home is 25 years. We always consider the composition of the group. Please keep an eye on the children and treat the accommodation with respect.
  • Children should never be left unattended and all accidents are the responsibility of the parents or a guardian.

2. L’O Reine completely smoke-free. Smoking is only allowed on the terrace, please throw butts in the ashtray provided outside. No butts in the grass or on the domain.

3. Drinking parties, bachelor parties and the like are strictly prohibited. Narcotics are strictly prohibited.

4. Pets are not allowed as we are bound by strict Vlarem legislation.

5. The complex must be left on time. If the time of departure is not respected, 50 euros per started half hour will be charged. This measure is necessary to make the house ready in time for the next customers.

6. Report any deficiencies to the landlord immediately at the beginning of your stay, so you will not be held responsible at the end of the stay. Report any damage at the end of the stay so that the manager can put the house in order for the next guests.

7. In the event of damage to the facilities, furniture and/or complex, all costs of repair, cleaning and/or replacement will be charged to the customer. If the complex has to be closed for this reason, we reserve the right to collect, in addition to the repair costs, damages of 1000 Euros per day to compensate for loss of income.

8. Please do not throw anything into the toilets, sinks or other drains please. No tampons, pads, diapers, panty liners, frying oil, food scraps, wet wipes, etc. (This causes serious clogs).

9. Please use the protected placemats on the dining tables. French fries or gourmet are prohibited in the home. 

10. If violations against the contract and the rules are suspected, the owner has the right to have them observed and to deny the tenant access without refund of the rent. After all, as a tenant you declare yourself in agreement with all the rules that are well communicated in advance.

11.The owner has the right to enter the property at any time during the stay to do technical inspection. In case of an unexpected power cut, the owners must ALWAYS be contacted! This is very important because the home automation system can be disturbed.

12. The client agrees that he is responsible for the correct use of our facilities. As a result, he is responsible for accidents, physical or material damage in our complex.

13. The owner is not responsible for any theft or loss that may occur during your stay at the villa. In case of theft we always call in the police.

14. Please do not move the furniture and electronics. This may cause unnecessary damage and wear to the furniture and floors. The furniture must be treated with respect. Children are not allowed to jump in seats or beds.

15. Normal and average usage is included in the rent. Additional consumption above normal average will be charged. Included: +/- 70 kW/day. Additional consumption 1kW = 0.40 cents.

 

GENERAL GARDEN RULES

1. You are staying in a rural environment, we ask you not to disturb the peace of the neighbors and to respect the silence in the garden and on the parking lot, especially after 10 pm. In case of nocturnal noise, the police will be informed after a first warning.

2. A personal sound system is not allowed.

3. Campfires or fireworks are prohibited on the property.

4. Smoking is only allowed on the terrace, please throw butts in the ashtray provided outside. No butts in the grass or on the domain.

5. We have provided garden furniture. The furniture of the indoor facility may not be moved outside.

 

CHECK-IN

1. Arrival is in principle from 16.00 hrs onwards, unless the owner has informed us in advance that it can be done a little earlier. Please notify the owner 30 minutes before arrival by sms at number 0486.05.72.35

2. Cars can be parked on the designated parking spaces: maximum 5 cars on the site. Always the same cars.

3. Shoes must be taken off when entering the vacation home. Slippers or slippers must be worn in the vacation home. In order to do our bit for nature, we ask you to bring your own slippers.

4. Wifi is available, the code is "Wellness" (network L'O Reine Guest)

5. Free Station consists of: tea, coffee and water. Toilet paper, kitchen linen, cleaning products are provided. Shampoo and shower gel are stocked for guests during the stay. Beds are made at check-in.

6. The honesty bar in the relaxation area works on a trust basis, you take something and leave appropriate money, we trust in the honesty of our customers.

 

CHECK-IN WELLNESS

1. Shoes must be removed when entering the wellness. Slippers or slippers are required to be worn in the wellness. In order to do our part for nature, we ask you to provide your own slippers.

2. Bathrobe, bath towel, large towels and slippers are obligatory when using the wellness. These must be rented at €10 per person per package. (Package: 1 bath towel, 1 hand towel and 1 bathrobe).

3. Only plastic cups may be used in the Jacuzzi and the swimming pool. Beverages and food are prohibited in the wet areas, due to the very strict Vlarem II hygienic standards we adhere to. These strict standards guarantee you perfect water quality and floor hygiene.

4. The jacuzzi and pool at night always cover, this is shown on receipt. If this is not done we see this in the consumption and will be charged.

5. It is strictly forbidden to add products to the spa or pool.

 

CHECK-OUT

1. The complex must be left on time. If the time of departure is not respected, 50 euros per half hour started will be charged. This measure is necessary to make the house ready in time for the next clients.

2. Leaving the house clean. Is the house broom clean or vacuumed with a central vacuum system? 

3. Bed linen must be removed on the day of departure and collected in the logistics room. Please do not remove the mattress protectors and pillow protectors.

4. Empty trash cans from bathrooms and toilets.

5. Waste should be sorted: Paper and cardboard, PMD and Glass. Empty glass should be taken by the tenant.

6. Close all windows and doors, check that all lights are off. Incl garden lights.

7. Is the dishwasher empty and is everything in place?

8. Refrigerator should be empty. Refrigerator and oven must be left cleaned.

9. All materials that you have used in the garden and in the vacation home, put back in its original place.

10.1Are the jacuzzi and swimming pool covered?

11.Is the terrace tidy?

 

Final cleaning is included in the price.

If the house is very dirty, an additional cost of 200 € will be charged, which will be deducted from the deposit if necessary.

 

ATTENTION: Additional costs will be deducted from the deposit:

  • Dishwasher emptying: 10 €
  • Refrigerator / freezer emptying: 10 €
  • Garbage sorting: 60 €
  • Brush cleaning: 25 €
  • Oven cleaning: 30 €
  • Pickup of bedlinen: 25 €
  • Broken glass: 2,50 € per piece
  • Extra cleaning due to extra dirt: 200 €
  • Damages and deficiencies of the inventory according to invoice purchase

 

For agreement,

Name of main tenant + identity card number + signature + date

Reserveer